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Return Policy
Refunds Within 30 Days
- Headwear, clothing, gifts, jewelry and swimwear are gladly accepted for a full refund or exchange within 30 days of purchase. (See our bra policy below). Start a Return
Exchanges Within 90 Days
- Headwear may be exchanged or applied as an in store credit up to 90 days from purchase. (Excludes clothing, jewelry, swimwear and gifts).
Condition of Products
- Items should be returned unworn, unaltered and unlaundered in original condition, with all original tags and packaging intact. Items must be free from loose hairs, stains, odors (such as cigarette smells or other strong odors), makeup and hair care products. We recommend that you remove your makeup before trying on an item.
Wigs & Hair Pieces
- Cardani and Headcovers.com brand hairpieces returned in original, complete condition are accepted for full refund or exchange within 30 days. See our Wig Return Policy, below, for other brands.
Payment Method
- Credit will be given via the original payment method or account. Exception: If you have paid by bank check, gift card, money order, wire or Venmo we cannot issue refunds; Credit will be issued in the form of an in store credit only.
Shipping
- To keep our prices as low as possible, we do not build the cost of return shipping into the price of our products. For headwear, there are two options for return shipping.
- You may use a prepaid mailing label for $8.99 by clicking here: Start a Return. If you use our prepaid label, $8.99 will be deducted from your return credit. These labels expire within 7 days of being issued.
- You may ship your items back via your preferred carrier at your expense.
- Please package items with care to ensure safe delivery back to us. If your item was shipped in a box, please pack it in a box (not an envelope) for returns. We cannot accept items back for return that reach us crushed, bent, permanently creased or otherwise damaged.
- Shipping fees are nonrefundable. If you received free shipping due to a promotion, you must maintain eligibility status for that promotion. Otherwise, standard shipping fees will be deducted from your credit.
Defective Products
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Please open and inspect your order upon receipt. We thoroughly check merchandise before shipping, so flaws are extremely uncommon. However, if anything arrived defective, please let us know within 5 days. We will replace defective products at no extra cost. If you prefer an alternate item instead, we handle that as a standard exchange. Please do contact us about any defective merchandise so we can make a note in your account to handle potential returns appropriately.
Inaccurate Shipments
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We strive to provide fully accurate shipments every time so mistakes are rare. Please take a moment to review your order immediately after receiving it. In the unlikely event anything is incorrect or missing, let us know within 5 days of receipt. Accommodations are given for the exact item ordered.
Exchange Orders
- Exchange orders are charged a flat discounted shipping rate of only $3.99. This rate applies to domestic (USA) shipments only.
Courtesy Shipments
- Items that are sent as a courtesy to you due to a lost shipment, a short shipment or a defective product are not eligible for refund or exchange.
Processing Time
- Please allow 2 weeks for processing of your refund or exchange.
DOWNLOAD OUR WIG RETURN & EXCHANGE FORM
Cardani and Headcovers.com brand wigs and hair pieces:
- These brands are not considered a wig for return purposes. You may use our more lenient headwear return policy and headwear return form for these brands. All other wigs and hairpieces follow our wig return policy, below.
One Time Free Exchange
- No fee is charged if you return your wig for a store credit towards another wig. Store credits cannot be refunded to a credit or debit card. Wigs may be exchanged 2 times per order series. The second exchange is subject to a 20% or $25 restocking fee (whichever is greater). The third wig is final sale.
Refunds
- We will waive restocking fees on your first wig return if you elect to get your refund in the form of a store credit. If you prefer a refund to your credit card, a $10 or 20% manufacturer restocking fee (whichever is greater) will apply.
Return Authorization Number is Required
- A return authorization number must be requested within 5 days of receipt by emailing wecare@headcovers.com or calling 281-334-4287. The RA number should be written on the outer shipping box as well as the wig return form. Fill out our Wig Return Form and include it inside of the box with your wig.
Timeline
- Return authorization numbers are valid for 3 days. To remain eligible for return, your package must be postmarked within 3 days of the original RA issue date.
Condition
- To be eligible for return, the wig must be in original condition, complete with hair net, original tag attached, tissue paper, wig box and any inserts originally included. The wig may not have been brushed, combed, styled, washed, altered or worn. It must be free from makeup, odors (such as cigarette or cigar smoke), gels, sprays and other hair care products.
Returns Without a Return Authorization Number
- Wigs returned without a return authorization number are ineligible for refunds.
Consultations
- We advise against placing orders for multiple wigs with the intention of keeping only one. If you are uncertain about your choice, we suggest taking advantage of our complimentary wig consultation service to avoid unnecessary returns and shipping costs. Our knowledgeable professionals are available to assist you in making the right selection. If you need to return a wig, we highly recommend including a hair swatch and photos with your return. This will enable our wig consultant to better assist you in choosing a more suitable color or style. Feel free to reach out to us at 281-334-4287 for assistance.
Defective Wigs
- If you find a wig to be defective, you must notify us within 5 days of receipt. Upon inspection, if the product is found to have a manufacturer defect, we will promptly send you a replacement wig in the same color and style you originally ordered at no additional expense. If you would like a different style or color, our standard return policy will apply.
Return Shipping
- To keep our prices as low as possible, we do not build the cost of return shipping into the price of our products. Return shipping is the customer's responsibility.
- Prepaid headwear labels are not for wig returns. We recommend shipping the wig via your preferred carrier and insuring the package as we cannot be responsible for misdirected return packages. If you use a prepaid headwear label to return your wig, we are not responsible for the delivery of the package to our location and a $19.99 return label fee will be deducted from your credit. (Headwear labels are weighted and sized for exactly what is in the box when the label is requested).
- The wig and manufacturer wig box must reach us undamaged or altered. Please do not affix tape or shipping labels to the wig box. Pack the wig box in a cardboard box to ensure that the original wig box reaches us in new condition.
- Exchanges are not eligible for free shipping or any other special promotions. Our standard shipping charges apply. Shipping fees are nonrefundable. If you received free shipping due to a promotion, you must maintain eligibility status for that promotion. Otherwise, standard shipping fees will be deducted from your credit.
Payment Method
- Credit will be given via the original payment method or account. Exchanged wigs are automatically paid for via in-store credit; Therefore, subsequent refunds will be issued in the form of an in store credit. If you have paid by bank check, money order, gift card, wire or Venmo we cannot issue cash refunds; Credit will be issued in the form of an in store credit.
Insurance
- To comply with insurance codes, we cannot accept a wig back for exchange or credit after the customer requests and receives a receipt from us for a cranial prosthesis.
Exceptions
- Some select wigs (such as clearance wigs and color rings) are final sale. These will be very clearly marked in red as "No Returns" in the product description. Mane Attraction brand wigs are not returnable.
Joy Bras:
- Joy bras may be returned for a store credit or refund within 30 days of purchase. No return authorization number is required. Items must be in new condition with all original tags and packaging intact, free from odors, stains or laundering. Simply download a return form to get started.
Amoena Products:
- Free Exchanges: If you return your bra or breast form for a store credit towards another item, there are no restocking fees. Store credits cannot be refunded to a credit or debit card.
- Refunds: Refunds are subject to a 10% restocking fee. We will waive the restocking fee if you elect to get your refund in the form of a store credit.
- Return Authorization Number Required: A return authorization number is required and must be requested within 7 days of receipt by emailing stacyj@headcovers.com or calling 281-334-4287. The RA number should be written on the outer shipping box. Do not write your return authorization number on the product box or packaging. Fill out our Return Form and include it inside of the box.
- Timelines: Return authorization numbers are valid for 3 days. To remain eligible for return, your package must be postmarked within 3 days of the original RA issue date.
- Condition: To be eligible for return, the item must be in original resellable condition, complete with all original tags and packaging (intact and unmarked). The item must be free from makeup and odors (such as sweat or cigarette odor).
- Returns Without a Return Authorization: Please contact us before returning your bra or breast form. We will provide a return authorization number and instructions to streamline the process. Items returned without a return authorization number (but still within the return timeframe) may incur a $25 handling fee (charged by Amoena, not Headcovers). To avoid this, we are happy to guide you through the return procedure.
- Refused Shipments: Credit will not be issued for refused shipments. Please contact us for return procedures if you have changed your mind.
Defective Products
- You must notify us within 5 days of receipt if you find an item to be defective. Upon inspection, if the product is found to have a manufacturer defect, we will promptly send you a replacement in the same color and style you originally ordered at no additional expense. If you would like a different style or color, our standard return policy will apply.
Return Shipping:
- To keep our prices as low as possible, we do not build the cost of return shipping into the price of our products. Prepaid headwear labels are not for prosthetic or bra returns. We recommend shipping the item(s) back via your preferred carrier and insuring the package. If you use a prepaid headwear label to return your item, we are not responsible for delivery of the package to our location if it does not reach us. (Headwear labels are weighted and sized for exactly what is in the box when the label is created).
- Please do not affix tape or shipping labels to the product box. Pack the items in a cardboard box to ensure that the original packaging reaches us in new condition. We recommend insuring your shipment as we cannot be responsible for misdirected return packages. Exchanges are not eligible for free shipping or any other special promotions. Shipping fees are nonrefundable. If you received free shipping due to a promotion, you must maintain eligibility status for that promotion. Otherwise, standard shipping fees will be deducted from your credit.
Payment Method:
- Credit will be given via the original payment method or account. Exchanged items are automatically paid for via in-store credit; Therefore, subsequent refunds will be issued in the form of an in store credit. If you have paid by bank check, money order, gift card, wire or Venmo we cannot issue cash refunds; Credit will be issued in the form of an in store credit.
Exceptions
- Some select products (such as items being phased out or fashion colors) are final sale. These will be very clearly marked in red as "No Returns" in the product description.
All Sales are Final
- To ensure that our products are sanitary, to maintain health codes and to protect our customers from tampering, all sales are final on the following items: Eyebrows, eyelashes, eyebrow adhesive, eyelash adhesive, wig shampoo, wig conditioner, It Stays, wig hair spray, face masks, cushion bands, eyebrow makeup, cosmetics, pillowcases, and hair and skin care products.
Exceptions
- Wig caps and wig stands may be returned within 30 days of purchase for refund or exchange if they are unopened and in their original packaging.
Defective Products:
- Our quality control measures ensure that your products are inspected at least three times before being shipped to you. For this reason, product defects are extremely rare.
- If you find a cosmetic product to be defective, you must notify us with details within 3 days of receipt. The item must be shipped back to us (unaltered and in its original packaging) within 7 days of receipt.
- To be eligible for claim, the item must be unworn, free from glue, unused and unaltered.
- If the product is found to have a manufacturer defect, we will reimburse you for the cost of first class shipping and send you a replacement in the exact same color and item ordered. If you prefer to exchange it for a different item, your return will be processed like any other exchange.
- If upon receipt, the claimed product is found to have been altered, removed from its packaging or otherwise tampered with, it will be returned back to you and your account will be charged a $5 shipping and handling fee.
Shipping Fees
- Shipping fees are non refundable. If you received free shipping due to a promotion, you must maintain eligibility status for that promotion. Otherwise, standard shipping fees will be deducted from your credit.
Credits
- Any credits are given via the original payment method or account. Exception: if you have paid by check, money order or Western Union, we cannot issue cash refunds. Credit will be issued in the form of an in store credit or gift certificate.
Courtesy Shipments
- Items that are sent as a courtesy to you due to a lost shipment, a short shipment or a defective product are not eligible for refund or exchange.
Gift Certificates: Gift certificate sales are final. No refunds. Items purchased via gift certificate may be exchanged for merchandise or in store credit only. Exchanges are issued in accordance with the policies listed above.